iOS Notifications
Edited: 08/19/2020
Access: Everyone
Supports: Business Voice+
iOS provides built-in notifications and color schemes, which are used by the StarPhone application.
Applications
Learn about our application framework including StarScope, StarFax and more
StarFax Personal – Is the 100 page limit for inbound faxes, outbound faxes, or a total for both?
Edited: 10/20/2019
Access: Everyone
Supports: Business Voice, Business Voice+
100 pages total for both inbound and outbound.
Can I send my faxes to email using StarFax™ Personal/StarFax™ Digital?
Edited: 10/20/2020
Access: Everyone
Supports: Business Voice, Business Voice+
Note: As of August 2019, StarFax™ Digital is the new name for StarFax™ Personal. This descriptive name helps explain the differences of the tiered-level application. For StarCloud, StarFax Digital is a cloud-based faxing solution, providing the same functionality as StarCloud+ provides.
StarCenter® - Wait Timeout Feature
Edited: 07/16/2020
Access: Everyone
Supports: Business Voice+
How can I determine what calls are being made on my system e.g. long distance calls or local?
Edited: 10/07/2019
Access: Everyone
Supports: Business Voice+
Use the REPORTS menu in the Star2Star Web portal to select CDR's (call detail records) by area code either the Calls From: or To:
How to Create a Ring Group
Edited: 05/04/2020
Access: Everyone
Supports: Business Voice, Business Voice+
To set up / edit a Ring Group:
Is there a way to prevent the local system from being overwhelmed with calls and limit the amount of 'bursted' calls I receive?
Edited: 05/04/2020
Access: Everyone
Supports: Business Voice+
It is not possible to completely eliminate bursting however the system can be configured to control call delivery. This is accomplished with the use of StarCenter®.
Can we identify our conference room with a recorded name to prompt users?
Edited: 10/07/2019
Access: Everyone
Supports: Business Voice+
Create a recording to personalize a Conference Room e.g. “Welcome to our Company Conference call. Shortly you will be prompted for your pin number. Enter that pin number and join the Conference”.
What is "Key System Mode"?
Edited: 10/07/2019
Access: Everyone
Supports: Business Voice+
The following phone models can be configured to use "Visual Shared Park Appearances" when your system has been configured to emulate a squared key system by setting “Key System Mode” to Yes.
How do I access my voicemail remotely?
Edited: 10/07/2019
Access: Everyone
Supports: Business Voice+
There are 2 ways that you can provide access to voicemail remotely. Either by using an option in an Automated Attendant Menu as per the example below which uses “*” to gain voicemail access (see example below).
