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Teams to Help You

Leverage the valuable information that our dedicated experts regularly publish. Up-to-date content to help you sell and communicate all of our industry leading hybrid services.

 
 
 

Technical Success Group

Department Contact Information


Outages and other support issues
Hours of Operation:

 

  • Monday-Friday 6am-11pm EST
  • Saturday 9am-9pm EST
  • Sunday 9am-6pm EST
  • Emergency After-Hours Support is available 7/365 for System Outages and issues of Critical Business Impact only. All Non-Critical issues will be handled during normal business hours in the order in which they were received.
  • To reach Sangoma's After Hours Emergency Support dial 844-302-STAR.

support@sangoma.com 941-234-0001 x7201

Partner Services

Department Contact Information

 

Project coordination associated with porting, configuration, installation, and training within the first 30 days

 

Hours of Operation: Monday-Friday 9am-5pm EST

 

941-234-0001 x7104

Order Management

Department Contact Information

 

Order status, shipment questions, minor order changes, account information changes, porting, E911, tax certificates.

 

Hours of Operation: Monday-Friday 9am-5pm EST

 

941-234-0001 x7016 - New Deals x7002
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Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at service@sangoma.com to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email service@sangoma.com.

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