Voice

Technology behind call quality, StarPhone, Softphone and more

What is the difference between a conference call on the phone and the Conference Bridge destination, and when is it appropriate to use one over the other?

Edited: 09/17/2019
Access: Everyone
Supports: Business Voice, Business Voice+

Most of the phones that we offer have the ability to bridge together two separate callers into one conference (the Polycom® 450, 550, 560, 650, 670 conference in three other users using the Polycom® Productivity Suite).

What is a Cisco SPA112 ATA

Edited: 09/17/2019
Access: Everyone
Supports: Business Voice, Business Voice+

The SPA112 Analog Telephone Adapter (ATA) has 2 FXS ports which can be interchangeable between analog phones and fax. A Star2Star administrator can add the device via the new FXS Device page in the web portal. Star2Star will enter the device Mac addresses as appropriate.

Voicemail Guide

Edited: 02/11/2020
Access: Everyone
Supports: Business Voice, Business Voice+

This guide provides full details on the Star2Star voicemail system, including a voicemail tree showing available options. It also includes detail on storing messages in folders and the Personal Operator feature for callers pressing 0 when listening to an outgoing voicemail message.

User Phone Settings

Edited: 07/18/2019
Access: Everyone
Supports: Business Voice, Business Voice+

The Phone Settings menu allows you to change settings on your phone via the framework (version 2.1). Note: Setting display options on your screen may vary depending on what phone you have configured in the framework.

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