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Can I set up a Star2Star Polycom® SoundPoint® phone as a StarCenter Agent with single key login?

Edited: 07/16/2020
Access: Everyone
Supports: Business Voice, Business Voice+

Yes the entire Star2Star Polycom® phone range can be configured for use as a StarCenter Agent with single key login/out and "Away" state if required. The phones can also display Agent Name / Status (Available / Away) and any queues the agent is a member of using the phones micro browser.

Can the Star2Star System be used in a multi-tenant environment?

Edited: 08/01/2019
Access: Everyone
Supports: Business Voice, Business Voice+

For many implementations the system is flexible enough to provide pseudo "Multi Tenant Working". However the following caveats apply:

MOH is shared across the entire system, so if you have targeted messages in your On Hold Messaging there is no way to control who hears what message.

Why are calls forwarding to cell without Find Me / Follow me enabled?

Edited: 09/20/2019
Access: Everyone
Supports: Business Voice, Business Voice+

In the event that an incoming call is received for your extension and our Data Center cannot reach your phone because of an internet outage, local network problem or any other reason, if you have a number in the ‘phone number’ field (found in the portal under Individual Phone Settings / User Info

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