Sangoma CX Mobile Agent App. User Guide (Formerly Sangoma Contact Center)
Edited: 04/15/2023
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
How to Use
Information on using Star2Star product features
Sangoma CX IVR Builder Reports Guide (Formerly Sangoma Contact Center)
Edited: 03/18/2023
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
( Sangoma Contact Center has been rebranded as Sangoma CX )
Introduction
IVR Builder is a no-code / low code designer module that allows creating Voice Applications that can automate, partially or fully, call handling.
Sangoma CX Monitoring Guides (Formerly Sangoma Contact Center)
Edited: 03/18/2023
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
Introduction
This guide covers all of the available tools a supervisor can use to monitor Sangoma CX Queues, Queue Groups, Agents and Calls.
Sangoma CX Queue Monitoring Guide (Formerly Sangoma Contact Center)
Edited: 02/16/2024
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
( Sangoma Contact Center has been rebranded as Sangoma CX )
Introduction
Queue Monitor provides the tools to monitor all Queues and Queue Groups associated with the Supervisor or Manager.
Sangoma CX Agent Monitoring Guide
Edited: 09/06/2024
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
This guide has been moved.
Click HERE to access the latest version of the
Sangoma CX IVR Builder User Guide (Formerly Sangoma Contact Center)
Edited: 04/11/2023
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
This module is a no-code / low code Interactive Voice Application Builder that provides:
Sangoma CX Supervisor Panel User Guide (Formerly Sangoma Contact Center)
Edited: 02/16/2024
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
( Sangoma Contact Center has been rebranded as Sangoma CX )
Sangoma CX Reports User Guide (Formerly Sangoma Contact Center)
Edited: 02/02/2024
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
( Sangoma Contact Center has been rebranded as Sangoma CX )
Sangoma Phone User Guides
Edited: 11/11/2022
Access: Everyone
Supports: Business Voice, Business Voice+
Grandstream Phone User Guides
Edited: 08/14/2021
Access: Everyone
Supports: Business Voice, Business Voice+
Click on the desired phone user guide below.
