Applications
Learn about our application framework including StarScope, StarFax and more
How can I determine what calls are being made on my system e.g. long distance calls or local?
- Access the Business Voice portal.
- Select the REPORTS option at the top of the page.
- Select the Call Detail Records tab.
How to Create a Ring Group
To set up / edit a Ring Group:
Is there a way to prevent the local system from being overwhelmed with calls and limit the amount of 'bursted' calls I receive?
It is not possible to completely eliminate bursting however the system can be configured to control call delivery. This is accomplished with the use of StarCenter®.
One of our employees has left the business. How do I reset their voicemail box?
If you just want to change the voice mail password and not delete any old mail or prompts, click here
How do I change the outbound CallerID on my phone?
You can change the outbound CallerID for any phone on your system. The CallerID must represent an existing number on any of your locations. Multi line phones can use a different outbound CallerID for each line appearance or set as "Blocked" which displays no CallerID.
Can I limit a phone to only be capable of making extension to extension calls?
Can I get an email notification when I receive a new Star2Star Voice Mail without the .wav attachment?
Can I change our system Find Me / Follow Me message?
We provide 3 options with the Find Me / Follow Me option on your StarSystem® as follows:
Yes = Full advisory message played - "Please hold while the Star2Star system activates find me / follow me to locate your party"
How do I transfer calls using StarScope® 2?
"Call Steal" Feature on StarScope® 2 (Take a call away from an active busy or ringing extension. Operator Mode must be set)