Update - This concern was resolved at approximately 3.45pm EST, 6/22/2020. If you are still experiencing concerns please reach out to Technical Support. We apologize for the inconvenience, and will post an RFO once available.
Star2Star Technical Support is receiving reports of issues with the Multi-Queue Monitor, agent status is not updating when a call is complete, and agents may experience log-in concerns. We are currently researching the issues and will provide an update as soon as possible. We apologize for the inconvenience.Notification