Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. However, calls are being presented. We are currently researching the issue and will provide an update as soon as possible. During this time you may experience extended hold times when contacting Technical Support. We apologize for the inconvenience.
Update - This issue was resolved at approximately 11.00 am EST. It was limited to a small subset of our customers. We apologize for the inconvenience. Please contact our Technical Support team if you require further assistance.