Reported Issue - Multi Queue Monitor

Create: 10/04/2018
Level Of Concern: Notification
Access: Everyone

Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. We are currently researching the issue and will provide an update as soon as possible. During this time you may experience extended hold times when contacting Technical Support. We apologize for the inconvenience.

Update 6.15 pm EST 10/4/2018

At this time it appears that the MQM is not indicating when a call is queued, however calls are processing and agent status is now accurate. We will continue to monitor and provide updates.

Update 10.15 am EST 10/5/2018

The reported issue was confirmed resolved earlier this morning at approximatley 5.00 a.m EST 10/5/2018. We apologize for the inconveneience.

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