Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. We are currently researching the issue and will provide an update as soon as possible. During this time you may experience extended hold times when contacting Technical Support. We apologize for the inconvenience.
Update 9/25/2018 12.00pm EST
Our Development team continues to investigate this issue. This is being handled as a priority. Calls are processing, however there is still a delay before agents are able to receive another call. We apologize for the inconvenience.
Update 9/26/2018 11.15 am EST
The concerns with the MQM were resolved at approximately 7.00 pm EST yesterday, 9/25/2018. Please reach out to technical support if you are experiencing any additional issues. We apologize for the inconvenience.