General Assets

General content to help you understand our Marketing tools

Important Switchvox Links

Edited: 11/23/2021
Access: Everyone
Supports: Business Voice, Business Voice+

Thank you for your interest in Switchvox as a premise solution for your customer base. While the current Switchvox knowledge base is not integrated in the Polaris system we have provided the below links which contain valuable information on the Switchvox System.

Installer Training:

https://polaris.star2star.com/

 

Getting Started with Switchvox:

https://www.sangoma.com/support/switchvox/

Sangoma® Voice for Microsoft Teams - FAQs

Edited: 03/17/2022
Access: Everyone
Supports: Business Voice, Business Voice+

What is Sangoma® Voice for Microsoft Teams?

  • Sangoma® Voice for Microsoft Teams is a direct routing integration with the Microsoft Teams platform that allows you to:
    • Make and receive calls on your Microsoft Teams Softphone Via Mobile and Desktop clients using Sangoma Voice
    • Call Extensions and PSTN Numbers using the Teams Dialpad
    • Receive calls from PSTN
    • Use all call handling features available in the Sangoma Platform
    • Click To Dial from Microsoft Apps for Team Users

Employee Alerts FAQs

Edited: 04/01/2022
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale

Terminology:

  • User: An Employee Alerts user is a Customer Employee who is granted access to log in to the application to create groups, send alerts, and view/export history
  • Employee: Any individual who has an Integration Studio Portal/Framework login for the Customer account or any of the Customer Locations
  • Recipient: An individual destination to which a Notification is sent (i.e. an email address or an SMS number)

Setting Up A Remote Workforce

Edited: 11/03/2020
Access: Everyone
Supports: Business Voice, Business Voice+

As of November 3rd, the below is only applicable to StarPhone™ for Desktop. StarPhone™ for iOS and StarPhone™ for Android can now be added to Business Voice+ locations.

 

Exciting possibilities are coming to your Star2Star portfolio! We are always seeking future-forward solutions to enhance both your and your customers' businesses. In an effort to increase scalability and lay the foundation for continuously evolving solutions, Star2Star is rolling out our next-generation cloud infrastructure.

Tax Exemption

Edited: 01/07/2022
Access: Everyone
Supports: Business Voice, Business Voice+

If you qualify for tax exemptions, you will need to provide valid documentation for each jurisdiction where Star2Star Communications, LLC will be shipping products or providing services. Without valid documentation, you will be billed taxes, fees and surcharges that would otherwise be exempt.

There are three options for submitting your exemption documents:

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Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at support@sangoma.com to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email Support@Sangoma.com.

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