This knowledge base will soon be replaced with https://help.sangoma.com/.
To ensure continued access to our resources, update your bookmarks or links to https://help.sangoma.com/.



How do I record an Auto Attendant Greeting?

Edited: 08/18/2022
Access: Everyone
Supports: Business Voice+

To record or upload an Auto Attendant greeting access the Star2Star web portal  clickhere_13.png PHONE SYSTEM CONFIGURATION section see example below / left. Under Advanced Settings click the Automated Attendants link see example below / right. The AUTOMATED ATTENDANTS configuration screen will appear. Click the dropdown to display Menus configured for your system or "Add New Automated Attendant". Select the menu you require. Click the life raft icon Screen shot 2013-02-12 at 1.50.51 PM_1.png to display help.

What is StarCenter 1_4.pngatt 1.png

Click the tool icon Screen shot 2013-02-13 at 9.54.31 AM.png just below the Automated Attendants drop down list. See example below. This will display full details for the relevant menu including record this message now and Upload this message. These two options provide the ability to easily record on the fly or upload a previously recorded greeting for your menu.

For full details on this feature and more click the link to download the Star2Star Advanced System Configuration Guide  and follow the section on Automated Attendants which has useful examples.

att 2.png

up
140 users have voted.

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at service@sangoma.com to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email service@sangoma.com.

Website Suggestion

Do you have a suggestion about our Knowledge Base website, let us know?