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How do I change the outbound CallerID on my phone?

Edited: 10/11/2023
Access: Everyone
Supports: Business Voice+

You can change the outbound CallerID for any phone on your system. The CallerID must represent an existing number on any of your locations. Multi line phones can use a different outbound CallerID for each line appearance or set as "Blocked" which displays no CallerID. By default all phones and all lines are set to the location's primary DID / Number which is configured in the Additional Location Information page in the Business Voice portal for the location.

To make changes to your phone access the Business Voice Portal

  • In the menu on the left side:
  • Select Device Configuration.
  • Select Extensions.
  • Select Edit for the extension to be updated on the left side of the page OR Add an Extension.
  • The selected extension’s information will be displayed on the right side of the page.
  • All Outgoing CallerID Lines for the phone are displayed under the phone field.
  • In the example below, a 6 line phone is being used.
  • Line 1 is set to Location: Main Office.
  • Lines 2 through 5 are set to specific DIDs / Numbers.
  • Line 6 is set as blocked.
  • By clicking the dropdown associated with each line you can quickly select any DID / Number from any location on your system, use already created locations or set it as "Blocked".
  • After all updates have been completed click the    Save Changes    button.
  • Click the    Save Changes to System    button after all extensions have been updated.

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