You can change the outbound CallerID for any phone on your system. The CallerID must represent an existing number on any of your locations. Multi line phones can use a different outbound CallerID for each line appearance or set as "Blocked" which displays no CallerID. By default all phones and all lines are set to the location's primary DID / Number which is configured in the Additional Location Information page in the Business Voice portal for the location.
To make changes to your phone access the Business Voice Portal
- In the menu on the left side:
- Select Device Configuration.
- Select Extensions.
- Select Edit for the extension to be updated on the left side of the page OR Add an Extension.
- The selected extension’s information will be displayed on the right side of the page.
- All Outgoing CallerID Lines for the phone are displayed under the phone field.
- In the example below, a 6 line phone is being used.
- Line 1 is set to Location: Main Office.
- Lines 2 through 5 are set to specific DIDs / Numbers.
- Line 6 is set as blocked.
- By clicking the dropdown associated with each line you can quickly select any DID / Number from any location on your system, use already created locations or set it as "Blocked".
- After all updates have been completed click the Save Changes button.
- Click the Save Changes to System button after all extensions have been updated.