Issues with non Star2Star IVR Systems when using a Polycom® phone

Edited: 10/06/2020
Access: Everyone
Supports: Business Voice+, Wholesale

Some IVR (Interactive Voice Response) systems will not always respond to DTMF (Dual Tone Multi Frequency) digits dialed on a Polycom® phone.

To overcome this problem we have provided a DTMF level adjustment available for users of Polycom® phones. Access the Star2Star portal. Navigate to the "Individual Phone Settings" for the required phone (see example below).

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Click the Phone Options link in the "Individual Phone Settings" menu (see example below). The DTMF Tone Level? is set by default at -15 db. Change this setting to -10 db (higher tone level setting). After making changes on this page, please remember to Save Changes to System and reboot the phone.

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