There are multiple ways to login to a StarCenter® Queue. Full details can be found in the StarCenter® Configuration Guide.
- Using the Internal Direct Dial [IDD] number found in the Star2Star Web Portal for your location
- Using a soft key on a Polycom® phone
- Using the Star2Star Web Portal
Click here to view the StarCenter Configuration Guide.
Using option 1 access the Star2Star web portal Click the CONFIGURATION section at the top of the page which will show a PHONE SYSTEM CONFIGURATION section see example below / left. Under Advanced Settings click the Destinations link. In Destinations scroll down until you see Applications. The following items will be listed: StarCenter Admin StarCenter Login and StarCenter Login (Individual). See example below / right. To login using the StarCenter Login option dial the 3 digit number [IDD] next to the option. In the example below this is shown as  however systems will vary. The system will prompt for Agent ID followed by Password. A successful login will log the agent into all queues they are a member of. To log an Agent into a specific queue or selection but not all use the StarCenter Login (Individual) option and its associated [IDD]. As before you will be prompted for Agent credentials followed by a prompt for the queue number. The Queue number can be found in the Queues list in Destinations.
Using option 2 which uses a soft key on a Polycom® phone. Agent options are set in the Extensions settings in the Star2Star Web Portal.
Press the appropriate soft key on the Polycom® phone to login automatically.
Using option 3 provides a login at any browser. Access the Star2Star Web Portal as described above. Navigate to the INDIVIDUAL PHONE SETTINGS page.
Click the Agent Login option Enter Agent details to login. You may sit in any Portal/Individual Phone Settings/Agent Login screen and continually log agents in without the need to go to that specific users screen.
(Note) use the Queue Monitor or Multi-Q Monitor to verify login/out state.