Overview
The MoH (Music/ Message on Hold) feature allows Administrators to set audio files that will automatically play to callers when incoming calls are parked, placed on hold or are in a queue. By default, all Sangoma customers have access to 3 royalty free sound files: Calm River, Sunshine and World Mix.
This feature is available on both BV and BV+ locations, but MoH playlists do NOT apply to remote extensions.
Accessing Music on Hold Options
- Access the Business Voice portal and select the CONFIGURATION option at the top of the page.
- Search and Select the required location.
- Standard Users:
- Select Advanced Settings.
- Select On Hold Options.
- Aurora Users:
- From the Left Side Menu.
- Select System Management in the left side menu.
- Select On-hold options.
Configuring Music on Hold
Administrators will have the option to view their existing playlists or create new playlists or edit music files associated with that playlist.
Add a Playlist
- In the PLAYLIST panel click the + ADD NEW button.
- Enter a playlist name.
- Click the ADD button.
Configure a Playlist
- In the PLAYLIST panel,select an existing playlist.
- In the PLAYLIST DETAILS panel.
- Optionally edit the playlist name
- Select Random play order to have the playlist randomly play the music files.
- Drag files from the MUSIC FILES panel into the PLAYLIST DETAILS panel, to add files to the playlist.
Delete Playlist
- In the PLAYLIST panel,select an existing playlist.
- Click the DELETE button in the PLAYLIST DETAILS panel.
- When prompted click the DELETE to confirm deletion.
Add New Music files
- In the MUSIC FILES panel click the + ADD FILE button.
- File
- Click on Select File.
- Select a file.
- Name
- Enter a name for the music file.
- Click the ADD button.
CALL PARK TIMEOUT
- Enter the number of seconds the music will play before the call will go into the configured failover option. The default value is 600 seconds.