When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dial from a menu, we will call your supplemental number i.e. your cell phone. However, if your extension would be ringing as part of a Queue call or a Ring Group, the call path will be controlled by the Incoming Call Routing and subsequent failover actions instead.
Why don’t calls come to my cell phone when the internet is out? I have a cell number set in "User Info"
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