Why don’t calls come to my cell phone when the internet is out? I have a cell number set in "User Info"

Edited: 09/17/2019
Access: Everyone
Supports: Business Voice, Business Voice+

When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dial from a menu, we will call your supplemental number i.e. your cell phone.  However, if your extension would be ringing as part of a Queue call or a Ring Group, the call path will be controlled by the Incoming Call Routing and subsequent failover actions instead.

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