Understanding the StarCenter Multi-Queue Monitor

Edited: 07/16/2020
Access: Everyone
Supports: Business Voice, Business Voice+

Agent Status Colors_0.png

  • Wrap up time has a timer counting down to when the agent will be available
  • Agent is shown as blue (in wrap up time) in all queues that they are a member of
  • Away State has a timer showing how long the agent has been in an away state. If Agent Reason Codes have been implemented it will be displayed alongside the agent ID (see example below)
  • The Multi-Queue Monitor is separated into three sections. Call Status and Agent Status will refresh every 2-3 seconds while Queue Status refreshes every 30-60 seconds.

Q_0.png

Full details can also be found in the StarCenter Configuration Guide

Mozilla Firefox release 23 has new security settings that will prevent StarCenter Multi-Queue Monitor from working.To resolve this issue follow these simple steps:

At the top left of your browser screen click into the shield that appears to the left of the URL web address. Clicking on the shield will display options to "Learn More, Keep Blocking, or Disable Protection on This Page:"

Screen Shot 2017-01-11 at 11.49.34 AM.png

Select "Disable Protect on This Page" to view StarCenter Multi-Queue Monitor correctly.

Screen Shot 2017-01-11 at 11.50.22 AM.png

Learn more about Mozilla Firefox content blocking.

Select the appropriate link below for access to StarAcademy Training.       

up
77 users have voted.

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at support@star2star.com to open a ticket.

Customers With Disabilities

Star2Star values its customers with disabilities. If you are in need of assistance with a Star2Star service or feature, please email Support@star2star.com.

Star2Star Headquarters

600 Tallevast Road, Suite 202, Sarasota, FL 34243
(941) 234-0001

Website Suggestion

Do you have a suggestion about our Knowledge Base website, let us know?