- Wrap up time has a timer counting down to when the agent will be available
- Agent is shown as blue (in wrap up time) in all queues that they are a member of
- Away State has a timer showing how long the agent has been in an away state. If Agent Reason Codes have been implemented it will be displayed alongside the agent ID (see example below)
- The Multi-Queue Monitor is separated into three sections. Call Status and Agent Status will refresh every 2-3 seconds while Queue Status refreshes every 30-60 seconds.
Full details can also be found in the StarCenter Configuration Guide
Mozilla Firefox release 23 has new security settings that will prevent StarCenter Multi-Queue Monitor from working.To resolve this issue follow these simple steps:
At the top left of your browser screen click into the shield that appears to the left of the URL web address. Clicking on the shield will display options to "Learn More, Keep Blocking, or Disable Protection on This Page:"
Select "Disable Protect on This Page" to view StarCenter Multi-Queue Monitor correctly.
Learn more about Mozilla Firefox content blocking.