Video Tutorials
Edited: 09/01/2020
Access: Everyone
Supports: Business Voice, Business Voice+

Star2Star StarContact™ is a CRM integration technology solution that allows companies of all sizes to interact with customers more effectively.

StarContact™ integrates your company’s customer database with your Star2Star communications system. This powerful CRM integration allows you to organize, track and manage all of your customer information, activities and conversations for:

Improved customer communication and retention

Increased company profitability

Enhanced customer/prospect tracking

StarContact™ delivers call campaign management and reporting

StarContact™ is ideal for your sales, marketing and customer service teams who interact with customers and prospects every day. StarContact™ helps them better understand your customers and ensures they are delivering the right message at the right time.

StarContact™ provides functionality for both inbound and outbound calls. Incoming calls display “screen pops” containing information about the customer, including details on previous calls, interactions and orders. These “screen pops” allow users to know all about the customer and their past interaction before they even pick up the call.

Management tools also allow managers to monitor individual and overall employee performance, providing the ability to track successes and know where improvements may be needed.

*****Note: StarContact™ will only work with the updated Framework version 2.1, contact us to get access.

Select the appropriate link below for access to StarAcademy Training.       

StarContact™ - Overview
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