This knowledge base will soon be replaced with https://help.sangoma.com/.
To ensure continued access to our resources, update your bookmarks or links to https://help.sangoma.com/.



Getting to Know StarFax™ Digital/StarFax™ Personal

Video Tutorials
Edited: 01/23/2023
Access: Everyone
Supports: Business Voice, Business Voice+

Note: As of August 2019, StarFax™ Digital is the new name for StarFax™ Personal. This descriptive name helps explain the differences of the tiered-level application. For StarCloud, StarFax Digital is a cloud-based faxing solution, providing the same functionality as StarCloud+ provides.

View the video tutorial below to learn more about the features of the StarFax™ Digital/StarFax™ Personal starlet.

Click here to access the "Getting to Know StarFax™ Personal help guide" and this guide is also available within the StarFax™ Digital/StarFax™ Personal starlet application.

Available for sending faxes within the United States.

StarFax™ Digital/StarFax™ Personal from Star2Star Communications adds reliable, high-quality desktop US Domestic faxing to any Star2Star system. Users can send and receive faxes to and from their desktop or laptop computers with no physical fax machine or other hardware. - from a single, intuitive interface. This application (Starlet) runs on the Star2Star Application Framework. NOTE: Faxes are sent and received in black and white- multi colored images may produce high/ low contrast faxes and impact overall quality  

It operates across multiple locations, even across the country and combines several key functions in one package.

Each StarFax user is assigned a unique, personal fax number for incoming faxes. When a fax is sent to that number, the fax is received by the Star2Star system and stored "in the cloud" at a Star2Star data center.

Incoming faxes are stored as PDF files and can be viewed within the StarFax™ starlet using a PDF viewer. Incoming faxes pass through an Optical Character Recognition (OCR) program, so all received faxes are fully searchable, but only the first 10 pages will be scanned and indexed for the purpose of OCR searches.

StarFax users can send virtually any type of printable file (.png, pdf, jpg, tiff) directly from the StarFax application. Laptop users can send and receive faxes anywhere there's an Internet connection.

Limitations on files that can be sent - Maximum file size is 20Mb. Maximum file name length is 50 characters.

 Configure your StarFax™ preferences in the Settings Starlet

StarFax Settings Fax Alerts_0.png

Faxes can be organized in folders

StarFax folders_0.png

Files and messages can be attached to faxes

StarFax SEND FAX_0.png

Search for contacts to fax.

StarFax Personal Search_0.png

Successful fax pop display.

StarFax Personal SENT_1.png

Incoming fax pop display

StarFax Personal RECEIVED_0.png

Fax delivery failure pop-up.

StarFax Personal FAIL_0.png

Fax notification by email.

StarFax Personal EMAIL_0.png

Select the appropriate link below for access to StarAcademy Training.       

Getting to Know the StarFax™ Personal Starlet
up
197 users have voted.

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at service@sangoma.com to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email service@sangoma.com.

Website Suggestion

Do you have a suggestion about our Knowledge Base website, let us know?