This knowledge base will soon be replaced with https://help.sangoma.com/.
To ensure continued access to our resources, update your bookmarks or links to https://help.sangoma.com/.



Recommended Headsets

Edited: 05/04/2020
Access: Everyone
Supports: Business Voice, Business Voice+

Star2Star Headsets

Screen Shot 2015-04-17 at 1.57.53 PM.png

Jabra GN9125 Flex Wireless Monaural 

Note: This headset is discontinued by the manufacturer. The replacement headset is Jabra Pro 920   

The Jabra GN9125 flex microphone design delivers enhanced noise cancellation. Automatic radio power management on base and headset yields lower power consumption, improved audio performance and enhanced battery talktime up to 12 hours. Provides true 300' wireless freedom in an office. Supports electronic hook switch (EHS) functionality for remote answer/end and ring tone signaling.

Note: The (EHS) feature with the Jabra GN9125 wireless headsets is compatible with Polycom® phones sold by Star2Star. However an RJ9 to 2.5mm adapter is required when using Polycom® IP321/331 phones. For more details on Jabra and Polycom® click here.

The Jabra / Polycom® (EHS) Wireless Headset Adapter part no 14201-17 is available for purchase.

Note: The EHS feature (Electronic Hook Switch - Wireless Headset) is supported on the Yealink T26P, T28P, T38G, T41P, T42G, T46G, T48G phone models using the Yealink Wireless Headset Adapter (EHS36) his adapter is available for purchase.

Screen Shot 2015-04-17 at 1.59.36 PM.png

VXi Passport 10V Monaural

VXI 10V Passport Monaural Headset - All Polycom® / Cisco / Yealink phones

(requires 2.5mm quick connect adapter shipped by Star2Star for Polycom® IP 320/321/330/331 and Cisco SPA series)

VXi Passport 10V Monaural (one speaker) / Noise-canceling microphone filters out unwanted background noise (Call Centers and general office use).

Screen Shot 2015-04-17 at 2.03.17 PM.png

VXi Passport 21V Binaural

VXI 21V Passport Binaural Headset - All Polycom® / Cisco / Yealink phones

(requires 2.5mm quick connect adapter shipped by Star2Star for Polycom® IP 320/321/330/331 and Cisco SPA series)

VXi Passport 21V Binaural (two speakers to block out audible distractions) / Noise-canceling microphone filters out unwanted background noise (Call Centers and general office use).

Both VXi headsets are wired and have a quick release adapter suitable for all desk based phone models sold by Star2Star.

Note: Choose the correct version to ensure it is compatible with the phone headset port.

The snom m3 / m9 requires a 2.5mm adapter as used with the Polycom® IP331/321/320/330 and Cisco SPA series phones.

Screen Shot 2015-04-17 at 2.15.58 PM.png

RJ9 to 2.5mm adapter

RJ-9 to 2.5mm (Headset Jack) adapter cable required to connect Polycom® IP 320/321/330/331 and Cisco SPA series to alternative RJ-9 type headsets)

Phones that support Electronic Hook Switch (EHS)

  • All Polycom® phones (Requires appropriate adapter for headset type).
  • Yealink T26P, T28P, T38G, T41P, T42G, T46G, T48G (Requires the Yealink Wireless Headset Adaptor).
  • Cisco SPA512G, SPA514G and SPA525G2 running 7.5.4 and above firmware - EHS for Plantronics headsets (Savi W7xx series Savi W710, W720, W730, W740 and W745 and CS5xx series CS540, CS510 and CS520). Note: Requires Plantronics Hook Switch Cable APC-45 P/N 87317-01.

Note: Other Cisco SPA phones can be used handsfree with a wireless headset using a customer purchased "Automatic Handset Lifter". The phones headset port is a 2.5mm jack therefore an adapter cable (RJ9 to 2.5mm) will be required.

Bluetooth

Bluetooth headset functionality is provided for these phones: 

  • Cisco® SPA525G2
  • Polycom® VVX® 600 phone
  • Yealink T46G and T48G via a USB dongle (BT40)

Polycom® Compatible Headsets

Click here to view the Polycom® Compatibility Headset list

Click here to see recommendations for noisy StarCenter® environments.

Gigaware® USB Stereo Headset with Microphone from Radio Shack at around $30. Inexpensive and extremely good quality.

  • Superior clarity with the simplicity of a single USB plug-n-play connection
  • Noise-canceling microphone filters out unwanted background noise
  • Compatible with Microsoft Windows® XP and later, including Windows Vista® and Windows 7
  • Convenient and easy to adjust in-line volume and mute control
  • Adjustable headband (behind the head) and leatherette ear pads built in for maximum comfort and durability

S2S3000 Soft Phone Headset Recommendations (not supplied by Star2Star)

http://www.radioshack.com/product/index.jsp?productId=21238846

Gigaware® USB Stereo Headset with Microphone from Radio Shack at around $20

  • Noise-canceling microphone filters out unwanted background noise
  • Convenient, easily adjustable in-line volume and mute controls
  • Headband over the head / ear pads

http://www.radioshack.com/product/index.jsp?productId=20966196

(Non Star2Star sold headsets)

For a listing of compatible Plantronics headsets please click Plantronics Website Compatibility Guide.

For a listing of compatible Jabra headsets please click Jabra Website Compatibility Guide

Enter Star2Star as the phone manufacturer or the phone manufacturer i.e. Polycom®

Useful guide information for Polycom® headsets can also be found at http://support.polycom.com/global/documents/support/technical/produ...

Plantronics Polycom® Headsets - (Compatibility Guide)

Plantronics snom Headsets - (Compatibility Guide)

up
165 users have voted.

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at service@sangoma.com to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email service@sangoma.com.

Website Suggestion

Do you have a suggestion about our Knowledge Base website, let us know?