Setting up a StarCenter® Agent using a Polycom® VVX® phone

Edited: 07/16/2020
Access: Everyone
Supports: Business Voice, Business Voice+

Yes the entire Star2Star Polycom® VVX® range can be configured for use as a StarCenter Agent with single key login/out and "Away" state if required. The phones can also display Agent Name / Status (Available / Away) and any queues the agent is a member of using the phones micro browser. See Changing the StarCenter Agent display below.

To configure this functionality access the Star2Star Web Portal Extension settings.

  • Under Agent Options Change the Agent Station drop down setting to Yes (see examples below).

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  • Select an Agent from the available list using the Agent drop down
  • To enable the single key Login/out feature change the Include Agent PIN drop down to Yes
  • To allow the Agent single key "Away" state change the Allow Agent Away State to Yes (see example below)

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(Note) remember to Save Changes, Save Changes to System and Reboot the phone

Changing the StarCenter Agent display

Polycom® VVX® 60x and 50x idle browser display:

The idle browser is shown next to the line appearance screen. Simply swipe left and right to switch between them.

Star2Star Polycom® VVX® 60x StarCenter Agent Display 

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Star2Star Polycom® VVX® 50x StarCenter Agent Display

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Polycom® VVX® 4XX and 3XX idle browser display:

By default the idle browser will not be shown in these phones. However, the customer can set it up to show as the phone’s screensaver.

Here is how enable it:

  • Press the “Home” button
  • Navigate to “Settings”
  • Select “Basic”, (option 1)
  • Select “Preferences” (option 1)
  • Select “Screen Saver...” (option 5)
  • Set Screen Saver to “enabled”
  • Under “Type”, select “Idle Browser”
  • Set the “Wait Time (min)” to the desired number
  • Finally, save the changes

Here is how disable it:

  • Press the “Home” button
  • Navigate to “Settings”
  • Select “Basic”, (option 1)
  • Select “Preferences” (option 1)
  • Select “Screen Saver...” (option 5)
  • Set Screen Saver to “disabled”
  • Finally, save the changes

Star2Star Polycom® VVX® 400, 401, 410, 411 StarCenter Agent Display   

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Star2Star Polycom® VVX® 3xx StarCenter Agent Display  

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© 2017 Polycom, Inc.

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