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How to use the TeamHub Extension with Outlook

Edited: 01/23/2023
Access: Everyone
Supports: Business Voice, Business Voice+

Pre-requisites

  1. Microsoft Outlook for Windows.
  1. Sangoma Outlook Click to Call Plugin
  1. TeamHub web page opened and logged in;
    1. https://TeamHub.sangoma.com/.
    1. Login using your Sangoma credentials.

Using Outlook with a TeamHub Softphone

There are three basic ways to initiate a call from Microsoft Outlook using your TeamHub Softphone.

  1. Click on a phone number in an email.
  1. Call from the sender context menu in email.
  1. Call from your Outlook Contacts.

Once you click to make your call using any of these methods, The TeamHub Softphone will respond according to the settings you've applied to it.

Prerequisite: You must be logged into TeamHub.

1. Click on a phone number in an email

  1. Click on a phone number in an opened email, or from the Outlook reading pane.

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Note: This feature requires that the email sender is in your Contacts with a phone number.

  1. Right-click on the email sender's name to open the context menu.
  1. Select Call with TeamHub.

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3. Calling from your Outlook Contacts

  1. In Outlook People:
    1. Select Contacts in the left side panel.
    1. Right-click on a contact’s name to open the context menu.
    1. Select Call with TeamHub.

Note: The phone numbers to the right of the contact list are not clickable.

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  1. In Outlook People:
    1. Select Contacts in the left side panel.
    1. Open the desired Contact.
    1. Click on the Contacts Phone Number.

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TeamHub Actions

After initiating a call within Outlook, TeamHub will respond as follows.

  1. The TeamHub Talk app will pop-up and start calling the number. For more information on using TeamHub reference the TeamHub User Guide.

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