Using the Sangoma Talk Mobile App

Edited: 11/10/2022
Access: Everyone
Supports: Business Voice, Business Voice+

Using the Sangoma Talk Mobile App

  1. Basic Navigation
  1. Outgoing Calls
  1. Incoming Calls
  1. Call in Progress
  1. Call Transfers
  1. Local 3-way Calling
  1. DND Mode
  1. History
  1. Favorites/Quickdial

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In the upper right your extension number is displayed and in the upper left, is the menu ( ) icon. The menu appears in all places, and the menu options change depending on context. If you can't find a feature, check the menu. Below the extension and menu, from left to right are Favorites, History, Keypad and Contacts. Each of these icons are clickable, and you can swipe left and right to scroll through them.

  1. Favorites - Use a favorite to create speed dial entries and BLF buttons
  1. History - see your inbound and outbound call history
  1. Keypad - conventional 10 digit phone dial pad
  1. Contacts - Alphabetical list of contacts

Outgoing Calls

From the Contacts click on the contact’s number or click the Keypad and enter the destination number and press the green call button at the bottom.

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Incoming Calls

An inbound call presents the following screen

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You can:

  1. answer the call
  1. ignore the call which stops the ringing stops but still gives you a chance to answer
  1. reject the call so it goes to the failover destination

Call in Progress

During a live call, the app looks like this:

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Near the top are buttons that allow you to mute the mic and toggle hands free audio. At the center is a Keypad button to enter DTMF, a Hold button and transfer buttons.

 

Call Transfers

Blind Transfer - If you wish to transfer a live call to another destination without first interacting with the recipient of the transfer, you press the Transfer button. The caller will immediately be put on hold and hear the hold music. You will be presented with the keypad where you enter the digits for the transfer destination. Press the green dial button at the bottom, the transfer is done and the app is now idle

Attended Transfer - If you wish to transfer a live call to another destination, but you want to first speak privately with the recipient of the transfer, press the Att Transfer button. You will be presented with the Keypad where you can dial the destination of the transfer. Press the green dial button and the app will initiate a call to the transfer recipient while the original call remains on hold. When finished talking with the recipient, press the green Transfer button to complete the transfer, or press cancel to abort the transfer.

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Local 3-way Calling

If you wish to add an additional party to an existing live call, press the 'Add Call' button. The existing call will be placed on hold and you will be presented with the Keypad where you can place a new call. Once the second caller answers you can press the 'Join' button so that all three parties can speak together. 3-way calling and video cannot be used together; video calls are for local calls between 2 parties.

DND Mode

If you wish to manually silence all incoming events on Sangoma Talk, you can access the DND mode from the extension number button at the upper right

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This will open up a dialog that provides a toggle for DND. Outbound calls work as normal but inbound calls will not ring through to the App. DND will be displayed in red near the extension number at the top of the screen. The same method is used to toggle off. If you have other devices registered to your PBX user account, they will not be affected by this Sangoma Talk DND setting.

History

Inbound and outbound activity is viewable by pressing the History button while the App is idle.

Favorites/Quickdial

To create a speed dial button or a BLF button, tap the Quickdial (star) in the navbar. In Edit mode, tap the + icon. You can enter a button title and the dialed digits, or tap the Contacts icon to find and use a contact for this item. To add a "Busy Lamp Field'' (i.e. indicate if the local extension number is in use or not, use the BLF toggle. Tap Save, to complete the item, or Cancel to go back to the list without creating a new item. To edit or delete items, tap Edit. To show only avatars (with no names), pull down on the list screen.

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