How to use the TeamHub Talk function

TeamHub provides the ability to make and receive phone calls, without the having to download any other Softphone clients.

Note: - To use this feature the user must have a TeamHub extension added to the Sangoma’s Business Voice solution to see this application.

There are several different options to initiate a phone call using TeamHub.

Option 1: Dial Pad - From the Talk function, Enter a phone number using the Dial Pad and click the Dial icon.

Option 2: Contact list - Search and select a Contact in your contacts and click to dial the desired phone number.

Option 3: Contact Details - Click on a Contact’s name to open the Contact Details and click to dial the desired phone number.

The Call Card appears after a call is initiated or when a call is received..

 

1. Current Call information

1. Phone number or extension that is in the call.

1. How long the call has been active.

2. Hold a Call

1. Click the Pause icon to put the caller on hold.

3. Transfer Call

1. Click the Transfer icon to transfer the call to another number.

1. For more information on how to transfer a call, reference the How to Transfer Calls in TeamHub guide.

Note: This a blind transfer, meaning the call is transferred without interacting with the transferred user.

4. Hang Up Call

1. Click the hangup icon to hang up the call.

Sangoma TeamHub saves your call history in a call log. To access your call log:

1. Click Talk in the left side panel.

1. Click Call Log at the top of the page.

To the right of each call is an indicator of the transaction type:

1. Inbound call

1. Outgoing call

1. Missed call

1. Voicemail

1. All - shows all the calls associated with the user’s extension.

1. Missed - shows calls that were not answered by the user.

1. Pages - Page through the call history using the navigation arrows at the bottom right of the window.

To access voicemails:

1. Click Talk in the left side panel.

1. Click Voicemail at the top of the page.

The voicemail history will display in chronological order. Users have the following options:

1. Click on the number to return the phone call.

1. Play the voicemail message.

1. Delete the voicemail.

1. Page through the voicemail log using the navigation arrows at the bottom right of the window.