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StarCenter 2 (SC2) will reach its End of Life (EOL) after December 1st, 2023. For further information, please reference the StarCenter 2 End of Life scheduled for December 1st, 2023 article. |
StarCenter® 2 is Star2Star's Inbound Contact Center Solution. The following StarCenter 2 documents are available:
Key features include:
- Agent login/logout (Portal login feature available)
- Soft key login/logout available on certain Polycom® phone models (* see below)
- Agent "Away" state (Reason Codes) available using a soft key on certain Polycom® phone models (* see below)
- Advanced Ring Strategies (including skills based)
- Multiple Action Keys
- Flexible Announcements (Four Types)
- Enhanced Queue / Agent Reporting
- Multi-Queue Monitor
- StarView for Enhanced Display Analytics of Real-Time and Historical Reports
- Queue Specific Music / Message On Hold
- Administrative Monitor / Barge In / Whisper
- Nine Levels of Failover
- CallerID Routing
- Inbound Cloud Based Call Recording
- SMART Feature
* Polycom® phone models supporting Agent login/logout and "Away" state (Reason Codes if Configured)
Note: Polycom no longer sells the SoundPoint IP series and were replaced with the VVX Business Media Phone series.
- VVX® Business Media Phones (all models i.e. VVX 300 / 310 / 400 / 410 / 500 / 600)
- SoundPoint® IP 320, 321, 330, 331, 335, 430, 450, 550, 560, 650, 670