Bob's Preview page

Edited: 07/07/2023
Access: Everyone
Supports: Business Voice

StarCenter 2 (SC2) will reach its End of Life (EOL) after December 1st, 2023. For further information, please reference the StarCenter 2 End of Life scheduled for December 1st, 2023 article.

StarCenter® 2 is Star2Star's Inbound Contact Center Solution. The following StarCenter 2 documents are available:

Key features include:

  • Agent login/logout (Portal login feature available)
  • Soft key login/logout available on certain Polycom® phone models (* see below)
  • Agent "Away" state (Reason Codes) available using a soft key on certain Polycom® phone models (* see below)
  • Advanced Ring Strategies (including skills based)
  • Multiple Action Keys
  • Flexible Announcements (Four Types)
  • Enhanced Queue / Agent Reporting
  • Multi-Queue Monitor
  • StarView for Enhanced Display Analytics of Real-Time and Historical Reports
  • Queue Specific Music / Message On Hold
  • Administrative Monitor / Barge In / Whisper
  • Nine Levels of Failover
  • CallerID Routing
  • Inbound Cloud Based Call Recording
  • SMART Feature

* Polycom® phone models supporting Agent login/logout and "Away" state (Reason Codes if Configured)

Note: Polycom no longer sells the SoundPoint IP series and were replaced with the VVX Business Media Phone series.

  • VVX® Business Media Phones (all models i.e. VVX 300 / 310 / 400 / 410 / 500 / 600)
  • SoundPoint® IP 320, 321, 330, 331, 335, 430, 450, 550, 560, 650, 670
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