Sangoma Connect FAQs

Edited: 06/03/2022
Access: Everyone
Supports: Business Voice, Business Voice+

Q: What is Sangoma Connect?

  1. Using the Sangoma Connect Mobile app for iOS and Android devices allows staff to work remotely using their business extension, while keeping their personal device information private.

Q: What is the Meet Icon for?

  1. When you click on the Meet icon, it will launch the Sangoma Meet application where you can join a meeting or start a new meeting. This will not transfer your voice call to a video call.

Q: Does Sangoma Connect support SMS messaging?

  1. No

Q: Can I have multiple mobile apps configured?

  1. Only one Sangoma Connect Mobile app can be configured per Sangoma (Star2star) portal user account.

Q: I have multiple mobile phones, can I install Sangoma Connect on multiple devices?

  1. You will need to have 2 different Sangoma (Star2Star) portal user accounts and related extensions for each of the configured applications.

Q: How to switch from StarPhone to Sangoma Connect?

  1. Reference the How to switch from StarPhone to Sangoma Connect article.

Q: Can I dial 911 using the Sangoma Connect Application?

  1. Users can not use the Sangoma Connect Application to dial 911.

 

up
3 users have voted.

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at support@sangoma.com to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email Support@Sangoma.com.

Website Suggestion

Do you have a suggestion about our Knowledge Base website, let us know?