How to switch from StarPhone to Sangoma Connect

Edited: 01/17/2022
Access: Everyone
Supports: Business Voice, Business Voice+

Sangoma Connect mobile app is the new application built to replace StarPhone. We have made major improvements to offer better audio quality and a modern user interface for your users to easily adopt this new application and start using it to send and receive calls.

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Switching you and your customers over can be accomplished in just two simple steps.

Step 1. For each StarPhone extension you are ready to switch over to Sangoma Connect- simply log into the Portal and change the phones extension type to "Sangoma Connect":

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Step 2. The user whose extension was just updated will then get an email invitation which has two links: one to download the app and one to access the app with instant log-in. Please, note that the invitation link will expire within 24 hours and the user should activate their account within that time frame.

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Once these steps are completed, you're ready to connect! Please don't hesitate to reach out to your Star2Star Representative if you have any questions at all. 

Note: The recording option is disbaled at the moment and will be available in future versions.

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If you have any technical questions or need to get in touch with Tech Support, please email us at support@sangoma.com to open a ticket.

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