Sangoma CX Reports User Guide (Formerly Sangoma Contact Center)

Edited: 07/28/2023
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale

( Sangoma Contact Center has been rebranded as Sangoma CX )


This guide is written for those who have Manager, Supervisor, or Administrator-level access to Sangoma CX, as that level is required to access and view the available reports.

The Sangoma CX Reports feature offers a wide variety of pre-built reports for Managers and Supervisors to gather essential metrics from the system for the following purposes:

  • Strategic planning.
  • Management.
  • Optimal decision making.

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