( Sangoma Contact Center has been rebranded as Sangoma CX )
This guide is written for those who have Manager, Supervisor, or Administrator-level access to Sangoma CX, as that level is required to access and view the available reports.
The Sangoma CX Reports feature offers a wide variety of pre-built reports for Managers and Supervisors to gather essential metrics from the system for the following purposes:
- Strategic planning.
- Optimal decision making.