Connected Workspace Portal - New User First Time Login and Password Reset

Edited: 05/05/2021
Access: Everyone
Supports: Business Voice, Business Voice+

Connected Workspace Portal New User First-Time Login: 

Required Information 

  • New User Username 
  • New User Initial Password 

Log In and Set Password Reset Info 

  • Connected Workspace Portal: Log In 
    • Browse to 
    • Log in using the provided Username and Initial Password. 


  • When prompted, re-enter the Initial Password, then enter a new password. Note that passwords must be eight characters in length, must not duplicate all or portions of the username, and must contain characters from three of the following four categories:
    • Uppercase characters (A through Z) 
    • Lowercase characters (a through z) 
    • Numbers (0 through 9) 
    • Symbols: @ # $ % ^ & * - _ ! + = [ ] { } | \ : ' , . ? / ` ~ " ( ) ;


  • Connected Workspace Portal: Select Security Questions 
    • Click your User Display Name at the top of the Connected Workspace Portal web page.


  • In the “Manage your security questions” section, choose three questions and their answers. These will be used in the future if you forget your password and click the “Forgot Password” link.
  • Click Update. You should see “Changes successfully saved” in green text. You can now use the Forgot Password link to reset your password, and can perform other administrative tasks as needed by clicking the Home button.


  • Completion / Validation 
    • User is logged in. 
    • User Initial Password is reset. 
    • User security questions are set.



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