Employee Alerts - User License Configuration

Edited: 06/26/2020
Access: Everyone
Supports: Business Voice, Business Voice+

Employee Alerts - License Configuration



  1. All UCaaS Users are automatically entitled to receive Alerts. Only users that you want to have the ability to Configure and Send Employee Alerts are required to be assigned a license.
  1. Currently it takes Star2Star 24-48 hours to configure the Employee Alert Console for the assigned user. Once the Employee Alert Console has been configured for the user a welcome email will be sent to the user with instructions on how to access the Employee Alerts Console.


The following, explains how to assign Employee Alert licenses to end users.

  1. In order for a user to have the ability to configure and trigger Employee Alerts the user must be assigned an Employee Alerts License and set up as an Employee Alert Admin user type.

License Configuration Steps

  1. Log into the Star2Star Portal .
  1. Navigate to the Portal Configuration page.
  1. Select Employee Alerts License Configuration.
  1. Employee Alerts License Counts : This field shows how many licenses have been Assigned and how many are still Available to be assigned.
  1. Filter : Use this field to filter the User List.
  1. Assign : Click the Assign button next to the desired user to assign a license to the user.
  1. User Type :
  1. Always select Admin for Employee Alerts Administrators.
  1. User is no longer valid and will be removed shortly.
  1. Save : Click Save to save changes.
  1. Cancel : Click Cancel to cancel the changes.
  1. Edit : Click Edit to change the user type.
  1. Unlicense : Click Unlicense to remove a license from a user.


Document External Link

5 users have voted.

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at support@star2star.com to open a ticket.

Customers With Disabilities

Star2Star values its customers with disabilities. If you are in need of assistance with a Star2Star service or feature, please email Support@star2star.com.



600 Tallevast Road, Suite 202, Sarasota, FL 34243
(941) 234-0001


3715 Northside Pkwy NW, Atlanta, GA 30327 - Building 300, 7th Floor
(404) 594-8686

Website Suggestion

Do you have a suggestion about our Knowledge Base website, let us know?