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Sangoma CX Administration and Configuration Video Series (Formerly Sangoma Contact Center)

Edited: 04/08/2023
Access: Everyone
Supports: Business Voice+

( Sangoma Contact Center has been rebranded as Sangoma CX )

This series of videos explains the configuration options in Sangoma CX.

Notes:

  1. The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
  1. Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX
  1. This series of videos explains the configuration options in Sangoma CX.

Introduction to the Sangoma CX User Interface

 

 

Building an Agent

 

 

Building a Queue

 

 

Building Queue Groups

 

 

Building Call Reasons

 

 

Building Pause Codes

 

 

Uploading and Using Audio

 

 

Building SMART Alerts

 

 

Scheduled Report Setup

 

 

Agent Quality Assurance Module

 

 

Using The Built-In CRM System

 

 

 

Considerations:

  1. For systems running a 24-hour operation, the following apply:
    1. Agent panel timeline resets at midnight for the next day of operation based on the location's time zone.
    1. System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.

 

 

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