Sangoma Contact Center Product Information

Edited: 07/14/2022
Access: Everyone
Supports: Business Voice, Business Voice+

Overview

Sangoma Contact Center is an innovative, feature-rich and easy to use cloud based offering to serve the needs of any sized call or contact center. This landing page provides access to diverse materials including brochures, videos, presentations, user guides and technical notes.

All content has been organized in different sections to help when looking for information. All articles are also indexed in the KB portal so they can also be found when using the search box.

Sales and Marketing Materials:

Sales and Marketing Materials about the Sangoma Contact Center Offering and Solution

  1. Sangoma Contact Center as a Service (CCaaS) Video Introduction
  1. Sangoma Contact Center - Call Center Vertical Slick
  1. Sangoma Contact Center - Service Insight Slick
  1. Sangoma Contact Center - Contact Center Slick
  1. Sangoma Contact Center - Comparison: Contact Center vs. Service Insight Slick
  1. Sangoma Contact Center - IVR Builder Slick
  1. Sangoma Contact Center Web Page

Product Presentations:

Product or feature specific presentations

  1. Sangoma Contact Center Product Presentation
  1. Sangoma Contact Center Salesforce Connector Presentation
  1. Sangoma Contact Center IVR Builder Presentation
  1. Sangoma Contact Center HIPAA Compliance
  1. Sangoma Contact Center - New Security Features added to 6.69.25 Release

Case Studies:

The following articles detail how Sangoma Contact Center helped specific clients:

  1. Sangoma Contact Center Case Study: Quo Vadis
  1. Sangoma Contact Center Case Study: Temco Logistics

Release Notes:

The following articles details inverse chronological order features added to the product.

  1. Sangoma Contact Center/Service Insight Release Notes

Compliance:

The following articles details functionalities or information in relation to specific regulations:

  1. Sangoma Contact Center HIPAA Attestation Letter

Getting Started Guides:

The following articles provide a complete overview of the process from discovery to turn-up followed by the Sangoma CCaaS Advanced Services to implement the Sangoma Contact Center service based on the contracted bundle:

  1. Sangoma Contact Center - Getting Started with Contact Center Feature Set
  1. Sangoma Customer Service - Getting Started with Service Insight Feature Set

User Guides:

The following articles provides access to the product user, installation, and administration guides:

  1. Sangoma Contact Center Agent Quick Start Guide
  1. Sangoma Contact Center Agent User Guide
  1. Sangoma Contact Center Supervisor Panel User Guide
  1. Sangoma Contact Center Agent Monitoring Guide
  1. Sangoma Contact Center Queue Monitoring Guide
  1. Sangoma Contact Center Reports User Guide
  1. Sangoma Contact Center Supervisor and Administrator User Guide
  1. Sangoma Contact Center Click to Dial Guide (Chrome Extension)
  1. Sangoma Contact Center Mobile Agent App. User Guide
  1. Sangoma Contact Center Salesforce Connector User Guide
  1. Sangoma Contact Center Salesforce Connector Installation Guide
  1. Sangoma Contact Center IVR Builder User Guide
  1. Sangoma Contact Center IVR Builder Reports Guide

Technical Notes and Resources:

The following articles provides information about specificity features or guides considered more technical:

  1. Sangoma Contact Center Technical Guide to Queue Strategies - Priorities and Agent Levels
  1. Sangoma Contact Center Multi Factor Authentication Technical Guide
  1. Sangoma Contact Center Password Complexity and Aging Technical Guide
  1. Sangoma Contact Center Data Export Technical Guide
  1. Sangoma Contact Center Technical Note - Adding a New Queue
  2. Sangoma Contact Center Technical Note - How to fix Microphone Permissions Error
  3. Sangoma Contact Center Technical Note - Music on Hold Files
  1. Sangoma Contact Center Technical Note - Supported SIP Phones

Video Guides:

The following articles explain in a set how to and video guides most common tasks done by different user types that will interact with the platform.

  1. Sangoma Contact Center Administration and Configuration Video Series
  1. Sangoma Contact Center Reports and Monitors Video Series
  1. Sangoma Contact Center Agent Video Series
  1. Sangoma Contact Center Click to Dial Video Guide (Chrome Extension)

Partner Related Information

You must have a partner login, in order to access this page.

  1. Sangoma Contact Center Partner Reference List

 

 

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